Repeat Prescriptions

If you need any medicine regularly, you will get a repeat prescription form, on the right hand side of the prescription. We generally issue prescriptions for regular medicines for three months at a time. It helps if you can order items together. Please allow 48 hours for a repeat prescription.

Please bring or send the form to us, indicating what you need. Postal requests need an S. A. E. for posting back. We cannot take prescription requests over the telephone, but you can ring your local chemist who can get your medicines ready.

You can order repeat prescriptions online with EMIS Access. You need to register at reception for this service which links directly to our clinical computer system. You will be given a username and PIN to use, then follow the links on this website.

Register for EMIS Access >

Order a Repeat Prescription >

Your doctor will arrange to review your condition at appropriate intervals, a review date will appear on your repeat prescription form.

Please do not order repeat prescriptions of the contraceptive pill online. We have a weekly drop-in pill clinic at 8:30am every Thursday.

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Test Results

If you have a test ordered or performed by the surgery, you will be told how you are to get the results. The doctor or nurse may ask you to make an appointment when the results should be back.

You may be asked to ring up for the results when they have been checked by the doctor or nurse. It is best to ring when the telephone is quieter between 2:00 and 3:00 pm. The receptionists will then be able to give you the message about your results.

If everything is normal there may be no further action needed. If you need to speak to the doctor or nurse you will be put through or given a suitable time to ring back to talk to the right person. If the result is abnormal and further action is needed, your doctor may ring and tell you, email or write to you.

In the end it is in your interest to make sure you find out about your test results. It is our responsibility to make sure abnormal results are followed up.

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Private Charges

Not everything we do is covered by the NHS. You may need a private medical examination for insurance, an employer or licensing agency. Book medicals with our practice administrator. They are usually offered at 7:30 am before morning surgery starts. We can also offer private consultations for overseas visitors who are not eligible for NHS care. The NHS does cover emergency care for all, regardless of status.

We accept cash, not cheques or cards for payment.

Standard fees for non NHS services
• Private certificate £10
• Private prescription £15
• Passport form / photograph £20
• Driving licence photograph £20
• Physical medical examination £120
• Holiday cancellation certificate/letter £20
• Private immunisation/course £30+
(plus cost of the vaccine)
• Medical report or GP statement £40
• PMAR or GP full report £94
• Private medical insurance claim form £20
• Fitness for travel/sports/maternity: form £31 letter £10
• Replacement yellow fever certificate £10

Private Vaccinations:
• Yellow fever £55
• Meningitis A & C £40
• Rabies x 3 £45 each
• Hepatitis B x 3 £40 each
• Polio £30

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Practice Charter

As a patient of this practice you can expect:

• to be seen the same day for conditions you and your doctor agree are urgent.
• to be seen by a doctor within two working days for non-urgent conditions.
• to have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment.
• to be seen within thirty minutes of any appointment you are offered at the surgery, and failing this an explanation.
• to be seen at home at your doctors discretion.
• to have your long term medication and treatment reviewed at agreed intervals.
• to be informed (through leaflets, this site etc.) of the practices services and how best to use them.
• to receive healthcare in clean, comfortable and appropriate surroundings.
• to be treated with courtesy.

We would expect you:

• to treat the doctors and practice staff with courtesy.
• to be punctual for your appointment time, or if you are unable to attend, to cancel.
• to make more than one appointment if more than one person needs to be seen.
• to be prepared to make further appointments if you have numerous or complicated problems.
• to be patient if appointment times are running late - it may be you who needs the extra time on another occasion.
• to ask for a home visit only if the illness prevents you from attending the surgery - children can usually be brought to the surgery safely.
• to contact the out of hours service only in cases of an emergency which cannot wait until the next working day.

We hope to build up a good relationship with all our patients. If we find that you cannot meet your responsibilities we can remove you from our practice list, as a last resort. Violence towards staff will not be tolerated, violent patients will be taken off the list immediately.

You may choose to register with another practice if you find that we cannot meet your needs or expectations.

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Confidentiality

The practice is registered with the Data Protection Act, and takes its duty to protect confidential information seriously. All staff are trained in and regularly reminded of the arrangements for keeping patient data private. However, if you have concerns about the way that your data is being handled, or any other aspect of the service, please contact Pat Lynch, practice manager.

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Email Contact

We are happy to offer email contact especially as the telephone can be busy. Email is best used for routine business and enquiries and not for urgent matters. You should always ring if you need a response the same day. Staff may redirect your email or ask you to contact the surgery in a different way having read your email. Email going to clinical staff is personal and will not be read when they are away.

Please do not order repeat prescriptions by personal email, or email the nurses for travel advice.

We have a general administrative email address: lavenderhill.administrator@nhs.net
You can also email particular members of staff as shown below.
Practice Manager
Dr Catherine Kroll
Dr Simon Freeman
Dr Susan Robinson
Dr Jeremy Gray
Dr Helen Lucas
Dr Henrietta Brook
Dr Ed Barnes
Dr Laura Freeman
Dr Toni Tonkin
Dr Tahira Zuberi
Nurse Lindsey
Nurse Anjana

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Referrals

NHS referrals
You may need a referral to another clinic or hospital for further care having consulted one our doctors. We can offer a wide choice in most cases, but sometimes the NHS restricts your care to certain local providers. This is true of physiotherapy and mental health services.

We use the Choose and Book system for most NHS referrals. This allows us to look at and choose from many suitable services and either book an appointment for you during your consultation, or give you a list of clinics to choose from at your leisure. You can then ring the booking numbers on your printout to make your appointment, at a time convenient to you, or go online book.

Choose and Book website >

Some referrals have to be sent off by letter or fax and then you wait to be called in for an appointment. Examples of this type of referral are for St Thomas' maternity, hospital tests and some "2 week rule" referrals for possible cancer.

Private referrals
We can refer you to private practitioners and hospitals if you wish. We provide a referral letter, often by email, so that you can make your own appointment. We charge for filling in the forms that the medical insurance companies may require as this is not NHS work.

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