Practice Management

The practice manager and the partners are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. This supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

• Barbara Veloso

  Practice Manager

• Jo Acres

  Deputy Practice Manager

Administration

Our Administration team deal with a variety of back-office duties ensuring they all run smoothly, namely patient registration and medical records, clinical letters scanning, referrals, insurance reports and any other non-NHS/private forms. They also oversee our long-term conditions annual review process ensuring all patients are invited and seen on a timely manner.

• Sahar Rao

  Administrator

• Nicole Shaw

  Administrator

• Joanna Zywna

  Administrator

Reception/Patient Coordinators

Patient coordinators answer the telephone, deal with your online requests and queries, help you at the reception desk and perform many administrative tasks dealing with registrations, records, forms, letters and prescriptions. They are fully trained in patient care navigation and would be able to advise our patients on the best care pathway and more appropriate clinician to see

The team comprises Amanda, Clare, Maria, JP, Karen, Niall, Jasmine, Darren, Laila and Alyson

• Victoria Morris

  Reception Manager