The Practice can now send our patients messages through the NHS App Messaging Service. This is a convenient and secure way for us to send you messages about your care.

Download the NHS App and turn on notifications to see messages.

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.

If you do not want to receive messages from the NHS App Messaging Service

Please contact us to discuss your preferred contact method.

How to check if you have a message

You will receive messages in ‘View messages from your GP surgery and other NHS Services.’

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

• Log in to the NHS app.
• Go to View your messages.
• Select View messages from your GP surgery and other NHS Services.
• Then select Lavender Hill Group Practice.

Get NHS App notifications when we send you a message

To turn on notifications:

• Log in to the NHS app.
• Go to More.
• Select Account and settings.
• Then select Manage notifications.
• Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.